FAQs

Frequently Asked Questions:

If you do not find the answer to your question here, please feel free to contact us directly at (800) 252-1772 or by email.

Consumer Resources

How do I request information regarding my account?

For balance, originating creditor, or activity information regarding your account, please call our office at (800) 252-1772. You may also send your request in writing to:

CCB Credit Services, Inc.
P.O. Box 272
Springfield, IL  62705.

Please include your account number or file number (if known) on all correspondence.

How do I request a Paid in Full/Settled in Full letter?

Please send a written request to:

CCB Credit Services, Inc.
P.O. Box 272
Springfield, IL  62705

Your request should include your name as it appears on the account, the account or file number, and the correct address for mailing.

How do I file a complaint?

Please click to file a complaint with CCB…

What happens when I select ‘Make a Payment’?

By selecting ‘Make a Payment’, you will be redirected to a payment processor website. The information you provide is voluntary. If you do provide personal information, it will only be used for the purposes of processing your payment. We will not sell, license, or disclose your personal information except to provide you credit for your payment

Doing Business with CCB

How can I learn more about CCB’s receivables management services?

Please contact our office at (800) 252-1772. We provide solutions for a variety of receivables and will customize a plan for you!

How do I apply to work at CCB?

Please click here to fill out an online application…

I am a vendor. May I provide information on my company?

We welcome proposals from vendors who can improve our services and offer cost solutions. Please send your detailed proposal to:

CCB Credit Services, Inc.
P.O. Box 272
Springfield, IL  62705